5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have an image in your mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have found is that almost all security guard companies are capable of supplying the support that property supervisors want, but also often do not because of a lack of continuing excellent control processes.
Security guard companies are unlike any seller a property manager usually hires. If you hire a painter, then you are able to see whether or not they are doing their jobs by looking at the walls. However, when you hire a security guard company, how often can you determine whether the protector company is performing their job including running background checks and drug screenings, providing great training for your own guards, and effectively tracking and supervising your guards. In most cases they likely are, but it is important to employ a system of verification and quality control to ensure that problems connected with the lack of performing these jobs do not start to happen.
In this guide we will discuss five (5) simple actions to improving your security guard service and attaining what you imagine as your ideal warehouse security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined amount of training before they could start working as security guards. If your condition is among those states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the sort of training that is being supplied by your security company and ask yourself does it look decent.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses until they send them to your property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent method to screen whether the protector is a fantastic fit for your property is to perform a brief”interview” to get a feel for the guard and to explain your expectations. This first dialogue can tell you a good deal about what to expect from this shield and it gives you a chance to request a different shield if you feel it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the company itself, in several cases the guard’s orientation to his delegated land isn’t quite as complete. We predict the orientation for the delegated land”Website Specific Training”. Find out what your site specific training looks like:
• Does it happen at your premises?
• How long is each new officer trained?
• How long does the security firm double lender? (Double banks is the procedure for experiencing a veteran guard working in the same time as the new guard.)
Determine the response to every one of these questions and be sure they fit with what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and also your site specific training to acquire an understanding of what goes on preparing a shield to work in your premises.
Guard supervision is among the more important factors of very good security guard support. When security companies provide poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to understand and better understand their duties. If the guards are not being supervised, they start to feel their job isn’t important and they start to see themselves as less of a region of the security group. When guards do not feel like part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the Standard security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are: Officer Check-Ins
In case your guards must make rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are in your premises. These monitoring systems permit the security guard company to track the log and time the action of these guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of those reports.
Along with Officer Tour Tracking systems, we have found that having a system for guards to check in frequently with the security guard company provides a method of making sure each guard is safe and alert. By having guards check-in frequently together with the security guard company, at least each 30 minutes, guards believe their safety is important and being awake and attentive is an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are always good ways of finding out just what is occurring with your security as you are not there. During these inspections, be sure to ask your security guards questions about their duties and responsibilities to ensure they understand their jobs. In reality, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Bear in mind, when choosing a security consultant be sure the consultant isn’t actually a security guard company. If that’s the case, your audit is sure to develop problems with your current security guard company.